I should have looked at these reviews before i did my last minute rental at the airport. Warning; LOOK CLOSELY at what you are agreeing to. They will NOT mention additional optional charges that they will apply. My estimate verses my actual was $150.00 difference. Though i understand the word estimate... this is a HUGE difference for a less than 3 day rental. WORSE than the less than customer friendly service at this location and the sneaking in charges... the customer service line is very robotic in their conversations, NO help and/or direction. PERHAPS, i should have been smarter and looked closer... but very dissatisfied with their 'hospitality'. I urge everyone to look at some 'smaller' companies that deserve our business... I'm about to cut up my wizard card. Too bad Avis will loose my business for a simple 150.00