Awkward "stuck in the 80's" sort of feel but she does a great job and knows what she's doing. She kept talking about how she really wants to retire already -which is sort of unprofessional in my opinion. But you can tell she only speaks her mind so that's alright I guess. I only went in for a hemming and it was done sooner than I thought which was great. And they did a good job at it, too.