My father came into the NYGH emergency by an ambulance because one of the kidney drainage tubes came loose. Our fear was that liquids would accumulate internally, which definitely might have caused more issues. My father waited for 7 hours for the initial exam by the emergency doctor on duty. Then hospital ran some tests, waited for results and after another 3 hours sent my father home because the necessary department was closed and no doctors were on call to perform the procedure. Not sure why it takes 10 hours to tell someone that nothing can be done and send them home. It should be done at screening process by the ambulance team. Instead of taking an emergency bed over for the whole day, my father could have spent a day in his own bed and make an appointment in the morning. Does not seem like emergency help to me. However the specialized staff is knowledgeable and you dont wait long for a scheduled appointment unless there is an emergency.