My 2 stars is for the wait time. Now I realize as a walk in you may experience a wait as they are very busy here. But when you schedule an appointment and have to wait upwards of 45 mins, that's beyond ridiculous. What are appointments for?
The staff is nice. Mostly the phlebotomists in back though. The front desk people cannot handle the stress and they get frazzled easily and it shows in their customer service. They aren't kind when addressing you; you're just another number. Hardly ever smile (smiles are HUGE in medical industry) or look up from their work when addressing you. It's sad. I dread going here and it's been 7 yrs. Maybe time for a change?