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  • Poor response to a service error. We ordered drive-up service, and received the incorrect order. I was willing to accept an honest mistake, but I had to drive around, come inside the restaurant, and wait for over 40 minutes while they corrected their mistake. While the manager got involved, he didn't assist in any meaningful way. Once I got home, I found a burger that was short a patty (had ordered a "standard" double) and another that was rare. We reported the poor experience to management AND through the corporate website and apparently nobody in Culver world cares about service, because to date we haven't received any response. Be cautious, while we have had Culver's many times, they do not care about backing up their commitment to service or quality. Check your order before leaving the premises, or face a major disappointment once you get home.
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