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  • My dog and I are new to town. I had to travel for business and needed a place to board my 15 lb poodle mix. I was excited about Ruffin' It based on their brochure. I was still a little nervous about dropping my dog off in a new place. She stayed four nights. when I brought her home, I immediately noticed two large scabs on her breastbone. I was horrified going through the scenarios in my head of how they got there. The marks are most likely bite marks from another dog. I called Ruffin It back and left a voicemail asking what might have caused this injury. Four hours later I received a return voicemail from a manager. They obviously had no clue how the injuries were caused. I know stuff happens like this when dogs are around each other. I just can't believe no one on the staff knows what happened to my dog under their care. When it happened, there was probably a lot of noise and, judging by the scabs, there had to be bleeding.it probably happened during the two hours of day care she had each day. I used to take my dog to PetSmart for daycare in another state twice a week. Nothing like this ever happened. The staff was very diligent about watching for this kind of thing and if something happened, I'm pretty sure I would have received a report. I paid extra for my dog to be well taken care if during her first saty in a new place. This is not the first experience I was hoping for. I don't plan to return to Ruffin It.
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