| rev:text
| - My first time here, and I will NEVER return...
We came as a large party to celebrate my BFF's birthday as per her request, but I left very upset, as the service was HORRIBLE! I'm normally very understanding & patient (Trust me, I work in fast-food, I know what bad customers are like, so I know how not to act towards servers!) but this place really pushed me to the edge, enough to get on Yelp to write a ranting review
1. My food was taking forever to arrive...About 45 mins after we had ordered & the rest of our table was almost all finished, I flagged our waitress down and asked where my food was. She went to check, and returned with, "They had a problem with the fish the 1st time around, so they're making another one." Okay, why couldn't I have been told about this without having to ask you? Also, I'd ordered an appetizer which still hadn't arrived in that 45 minutes, so did they make THAT one wrong too?? The whole table stayed later because they had to first wait for my food to arrive, then for me to finish it.
2. My boyfriend & best friend both ordered upgraded candied bacon poutines with their orders. When their food came, both got regular poutine. When they asked for it to be changed, the male/possibly head manager was very nice, and said "Sure, no problem!" HOWEVER, it never came, and we had to ask for it again. When it DID come, waaay later, they only brought one, not two. At this point, we figured there was no point in asking for the 2nd bacon poutine, since the 1st one took so long.
3. The waitress was...good grief. She was nice, yes, but not very competent, unfortunately. She even joked about it, "I'm not very good at multi-tasking!" but I couldn't even laugh, because I was too busy agreeing & rolling my eyes in my mind. When our separate bills came, HALF the table found problems with their bills. Either they were being charged for other people's food, or they were charged for tip twice, or there was an extra gift/service charge, on TOP of the auto-tip.
4. My boyfriend had snuck in a cake to surprise my best friend with, being her birthday and all. This waitress, walks up to my best friend, of all people, and says loudly, "When would you like us to bring out the birthday cake??" When it became obvious that SHE was the "unaware-of-cake-birthday girl," this waitress doesn't say a word, instantly turns around and leaves our table. Great job RUINING the surprise! And not even having the decency to try to cover it up, or at least apologize?!
5. Trying to get my food was another quest in itself I asked her for a box, she said "Okay" & never returned. After waiting too long, as our party had already stayed much longer than expected, everybody left & I was still waiting for my box. I asked the male/head manager, and after saying "Sure!", he ALSO never returned with my box. I ended up getting a box from someone else. They weren't even jam-packed, so I don't know what was so hard as getting me my box.
The food was decent, but I really was too frustrated and upset to enjoy it, so that pretty much ruined my whole dining experience
Just writing this made me peeved all over again! Do not come here! If anything, try another Bier Markt location, NOT this one, unless you enjoy horrible/lacking service
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