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| - I visited Tavern 24 on December 3rd. It is a very nice establishment. My wife and I were especially thrilled to see the nice outdoor area that has amazingly good heaters for the cooler and even down right cold evenings. She smokes, so sitting outside is always a good thing. Until now.. More on that in a minute.
When we arrived we asked to be seated in the patio area. We were taken to our table and sat down. The over-head fans were on. Now granted, December 3rd, 2012 in Gastonia was a warmer than usual day with temps in the low 60's. But when we were sat, the temp was about 57. With the fans blowing it was just cold. We asked if they could be turned off. The waitress was very pleasant and immediately turned them off. Without the fans, it was perfect (in our opinion). However, someone at another table must have complained that they were too hot, because in just a few minutes, the fans came back on. We asked about it when the waitress came by. She stated someone else had complained it was too hot, so they turned the fans back on. Also interesting to note, there are a lot of fans and they are all connected. So it's all or nothing. Then, to our surprise, the heaters came on. Also something to note, the heaters are on or off, there is no adjustment. They radiate enough heat to keep your food nice and hot, but that means you are too. It honestly became comical at the fan on, heaters off, heaters on fans on, fans off heaters on dance that continued the whole time we were there.
Now the wait staff. It's a newly opened restaurant, but I think they went out of their way to get people who've never worked a restaurant before. They were sorely disorganized. We never got silverware until after the food arrived, and they tried to deliver our food to the wrong table. When we explained it, they left our food at the wrong table while they went to check. We did have the opportunity to meet some nice folks that complimented us on our selections. The waitress returned, having confirmed her error, and gave us our food from the other table. Our drinks were never refilled. Now, about that smoking. There is no smoking outside. They gave us some excuse about needing fire marshal approval, but had no ashtrays on hand. So really, did they expect to allow smoking outside but just didn't bother with ashtrays until the fire marshal said it was ok? I doubt it. They just didn't want to say there would be no smoking outside because they knew it was just absurd. We got our to-go boxes and left. BTW, I had the "El Diablo Pizza". It was excellent! My wife ordered the Grilled Quesadilla appetizer as her meal. It too was excellent.
I know I've spent most of my time bitching about them, but I'm willing to let the disorganization go to it being a new restaurant. But the smoking ban outside is ridiculous. So if you're a smoker, keep in mind, you won't be able to smoke here unless you go to the area outside of the heated zone. If you're a non-smoker, then I think you'll enjoy this place quite a bit.
FOLLOW UP (01/11/2013): Tom, the general manager of Tavern 24, contacted me to let me know that the smoking area is the area by the firepit table. That's just two tables that will seat 2, maybe 3 people, as it's pushed up to a wall on one side and the firepit table that will seat 8-10 people. I'd estimate the outdoor seating at approximately 70-80, smoking section 16. That's about 20% of the outdoor seating given to the smokers.
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