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  • Probably my worst dining experience EVER! Went on Saturday evening, had a lovely time drinking overpriced cocktails outside while enjoying the gorgeous setting. That is where any mention of a pleasurable experience ends. Once seated the service was dismal at best. Server took 15 mins to bring one glass of champagne even though we saw it sitting in the bar ready to be picked up for over 12 mins (the other members of my party were never even offered a refreshed cocktail the entirety of our stay). Took another 15 mins for us to track down a different waiter so he could go find OUR waiter so we could order. Appetizers came fairly quickly and were just ok, very disproportionate servings and not at all worth the prices. After our apps came, another 30 mins passed before we finally flagged down the manager to find out 1) where our waiter was, and 2) where the rest of our meal was. 10 mins later the manager came back to tell us that the delay was due to our chicken. 2 people in my party ordered the chicken - didn't realize they had to kill the chicken and prep it before cooking because I have never had to wait over 45 mins for chicken (15 mins while we ate our apps and another 30 mins eating our 2nd basket of bread). Our waiter finally showed up acting completely aloof wondering why we were upset and then quickly disappeared again. Another 20 mins and still NO FOOD. We had had enough. We flagged down the manager to advise we'd be leaving. He tried to get us to stay and offered to pay for our meals. At that point he could have offered us meals for the next month for free and we would not have bitten. This was beyond horrible and honestly the one star I gave it was very generous. There is nothing anyone could do to ever make me return to this establishment with the staff they have working there. For what was supposed to be high end resort dining, this was anything but. I've gotten much better service at Chili's Bar and Grill, and that is just pathetic. The management and owners of Prado should be ashamed!
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