Five nights in a suite!!! I think we deserved something for our money. Housekeeping was terrible. Bathroom dirt was the same from day one to day five. We even left a tip to see if room tidier. Nope. No two days were the same. Not sure rooms were vacumned. Anna at check in was wonderful and welcoming. We felt special. Marianna at check out was blase and cold. She didn't care we just spent five night and a lot of money at her hotel. When we questioned a charge she acted like we were cheating. Larry in the Club Room was delightful and extremely helpful. If you go ask him anything. He is a font of information. Hotel is in a great location and Montreal is a great walking city. Just wish the rest of the staff showed as mush caring as Anna and Larry for being such a luxury hotel.