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  • Vanguard seems to have too many properties and not enough staff, as they frequently make errors, don't follow through, and are hard to reach. From the beginning I had problems bc my viewing appt was no-showed TWICE, I had to call them to see if I had even gotten the apartment, and then my appt. to sign the lease was double-booked. Then when I got my keys finally, I walked in to an apartment with construction and previous tenant mess, urine in the toilet, and no appliances. I had to clean the apartment myself! Throughout my stay I frequently made maintenance requests that were not carried out because they "didn't have keys to my apt". Other times I would be promised a return visit to finish repairs, only for them never return. Emails and calls to the leasing mgr for the building were never returned. Finally, after leaving them a spotless apt, unlike when I moved in, I was billed for nail holes and old blinds that fell down bc they were installed incorrectly (and I had asked maintenance to replace them- never did).
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