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| - Had a few good experiences there, then one day we went for lunch, and ordered falafel plates and they were beyond awful. Rice was mushy as though it had been frozen, potatoes were rubbery and tasted like they were days old. Then it got worse: a live insect crawled out of my wife's salad! I called over the waitress and I swear her exact words were "oh that's just a salad bug, it could have come from anywhere."She didn't take the plate away or offer to bring us something else. Needless to say we did not finish our meals. They comp'd nothing, and offered nothing, not even an apology.
First of all, if you have names for the type of insects people find in their food, your restaurant has a serious problem. Second, if a patron finds a live insect in anything they order, apologize profusely, take it away immediately, and don't make them pay for it.
You could not pay me to eat at golden again.
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