| rev:text
| - This low rating review is for the supervisor Harim and not the cashier. We went to Safeway for the Free Turkey with $100 purchase offer yesterday and left as unsatisfied customers.
At the check out counter, I asked the Cashier if I can purchase a turkey at $0.79/ lb after the $25 purchase and also get a free turkey with an ADDITIONAL $100 purchase in the same transaction or should my boyfriend pay for his $25 and the $0.79/lb turkey separately (since we have different Safeway Club Card.)
The Cashier said it should be fine, no need to split up the order.
The total came out to be $174.02 and NO FREE TURKEY. I was charge for both turkey at regular price $1.49/ lb. The cashier said may be because of the butter and cheese are excluded from the offer. Cashier went through the receipt to deducted out $17.88 worth of dairy products and I was still way over $100 of qualifying purchase. We even added 4 cases of water to the order and still NO free turkey...Puzzled, the cashier called his Supervisor for help. Harim, the supervisor came over to give me a lecture on why it did not take off the turkey and how I should be unloading my groceries at check out.
While exhaling and staring at the ceiling, Harim said "You cannot have your dairies in the beginning or middle of the check out. You need to unload all the groceries that qualified for the Free Turkey first, then dairy products or alcohol at the end, other why it will not take off. It said so in the Safeway paper."
OMG! For a moment there, I thought I was one of the employee and not the customer. I have never known that groceries have to be check out in a certain order. I always unload everything from the cart and the cashier do what they need to do...
What is wrong with Safeway POS software?
After the lectures, he finally coupon one free turkey. I then look at the receipt and asked about the second turkey being full price, I told the cashier I don't want the full price turkey. The cashier said he can help me since I was still in the store and customer service was closed.
After multiple attempt to do refund, his register would not open and he has to call Harim back for help.
Harim came, was not too happy and told the cashier and I that there would be no return after 11 PM and I would need to bring it back in the morning. But if I come back in the morning, they would not be able to take it back if it has left the store because it is frozen product....
I said "Are you serious?" and the cashier told the supervisor that I have not left the store and if I could get my refund.
Harim processed the refund and kept on rambling about something while stared at the ceiling.
I turned my head around and look at the ceiling, there were nothing to out of the ordinary. Not sure why he cannot make eye contact when he talk to me and why he kept staring at the ceiling.
We left the store asking each other "Can you believe what just happened?"
I hope I never have to shop at his Safeway location again!
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