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  • Awful! I needed to get my gel polish removed and since I wasn't going to get gel again right now, I decided I didn't need to drive to my usual place (7 day spa at tempe marketplace. Vivian is the best) I figured I could go right down the street to Us nails to get a simple manicure and gel polish removal. Boy was I wrong. I walked in and let them know what I wanted. They seemed nice. A kid ( I say that because this guy looked 15) started on my nails. During the time he was removing the polish I kept saying things to him and he never replied. I figured he just didn't understand me. He was doing a bad job but I figured it will look good when he is done. Nope. All of a sudden he started putting lotion on my no where close to manicured hands. I stopped him and started exposing what was wrong with my nails. There was still gel polish on some nails. They were not filed evenly at all, they were not buffed.... He again just smiled and continued trying t o put lotion on my hands. I got up and went to the front to just pay and leave. I told the other employees that I was not happy. They seemed confused so I payed and left. When I called to speak to a manager the lady said he would be there in a month. So I told her I was upset that I played for a really crappy unfinished job and she said come back in and let us look. That was pointless because they all just looked at me like the didn't give 2 shits. One guy wanted to fix it instead of refunding me. I told him I didn't have time since I had already been there an hour. The lady spoke up saying I wasn't there an hour at all. Umm...look at the sign in sheet lady...almost an hour. For nothing. I gave up. Just left. Don't go here. This place sucks. They don't care.
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