The location is great and the stylists are mostly nice, but I've had a few issues.
I have been there 4 times and each time I have seen tiny cockroaches, or some kind of bug that looks like that, crawling out from under the drying bench. Not sure what or how many creatures are living under there.
As an Aveda salon they are a bit overpriced, but it seemed worth it. I have dark hair by had a strip bleached for a while. On my last appointment I had to have a different stylist since my normal one was out sick and I couldn't reschedule. The new girl out product on my roots and I sat under the roach dryers. She rinsed it out and I thought it seemed a bit orangey in comparison to the icy blonde look I requested and normally got. I brushed it off as the lighting and went home. During the next few days I realized it wasn't the lighting and the roots weren't fully lifted. I called to explain, not complain, and they said I could come in and have the same stylist redo the area free of charge for the inconvenience. That seemed like a great offer so I returned a few days later.
The stylist redid my hair, making subtle excuses and acting dumbfounded for why the area was orange instead of blonde. When I was finished she asked what they said on the phone about charges and I said they promised it would be free. She argued back saying her services would be free, but that I would have to pay for the product she used. I was already a bit mad since I was told it would be free, but more irked because I shouldn't have to pay for the product that is fixing their mistake. If they would have applied it correctly the first time I wouldn't have had to come back.
I ended up paying more than half of my original appointment cost, which was disappointing.