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  • This review is for the Concierge at the Encore. I went to the Concierge desk to confirm my dinner reservation at Daniel Boulud. It was an important night (our anniversary) and I had a custom cake created for the night. The lady at the desk looked up my reservation and confirmed my reservation. Little did I know, she actually cancelled it. WTH! When I arrived at Daniel Bold with my husband, the hostess said that our reservation was cancelled. Luckily, the restaurant was not packed so we were quickly seated. My main concern was the custom cake. Thankfully, the Cake Room didn't cancel my order (I'm sure it was made in advance) and shame on the Concierge for almost ruining my first wedding anniversary. I'm glad I didn't get married here. These kinds of mistakes should not be tolerated. The hotel looked nice but I've had much better service at the Bellagio.
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