Coming into the store a friend and I thought it would be just like every other Forever 21 store we've been to. We made our purchases and out we went. After going to a few other stores in Galleria, my friend decided she didn't want the lingerie she purchased from there anymore because we found a better deal somewhere else. We figured since the receipt didn't state anything about lingerie (only sale merchandise and jewelry were FINAL sale) and we were just there 15 minutes ago, we decided to go back. After waiting over 15 minutes in the long line to talk to the cashier, Nathaniel, called over (whom we assume was the manager) and were told that lingerie usually cannot be returned but that she would allow it this time (exchange for credit/clothing) because we were just in the store for the purchase. We were just thankful that they allowed this. So we quickly grabbed a few shirts to cover the cost and walked back to the register. But as we approached, Nathaniel, with a smirk on his face, told us we would have to go back into the long line. We waited again for over 15 minutes just for him to exchange our things.
I write this because I feel that customer service is incredibly important to a consumer and being in the marketing field in my own profession, I found this incredibly rude and unprofessional. Every store that knows and understands consumers, show gratitude and kindness. They allow loyal customers to return back without the wait. We will not be returning back to this store and would rather make our purchases somewhere else closer and more friendly, even if it costs more to go there.