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  • I called and spoke to the General Manager Tony at Fitness 1 on Litchfield Rd. I let him know that I needed to cancel my membership because I had moved away from the area. He told me that the easiest way to cancel was to write a cancellation letter, sign it, scan it and email it to him directly. He stated that once he received the email that he would cancel the membership. I let him know that I could send it to him the next day which was May 21, 2015. He stated that even though it wasn't 30 day notice (29 days to be exact) he would take care of it, and note my account, that way I wouldn't be charged for the month of June. On June 22, 2015 $29 dollars was taken from my bank account. I immediately called the club to get some understanding, I was told that if I leave my name and number Tony would call me back. He never did. On Tuesday June 23,2015 I called the club back and got Tony on the phone, he told me that he would look into it and give me a call back by the end of the day (Never Happened). I called again on Friday June 26, 2015, he said that he would definitely look into and give me a call back (Never Happened). I called again on Monday June 29, 2015 and got Tony on the phone, he said that he is still looking into and that he would email his HR department. I don't understand what HR has to do with cancelling a membership. He told me he would CC me on the email. I never received an email. I then called another club to try and get some answers, the gentleman on the phone took my information and stated to me that as of today Monday June 29,2015 my membership was cancelled. I followed all of the steps Tony told me to complete and sent him my cancellation letter on May 21, 2015. He told me once I did that he would cancel it that very day. Then to call and always get the runaround, I am fed up. Tony mentioned in an earlier post that he has changed the gym for the better, he is full of S&$t!
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