Recently I posted a review for Bubbles. I had the exterior of the car done, but didnt do the inside as my budget wouldnt allow for it. The owner of Bubbles once having read my review kindly said they would "show me what they could do" with the inside of my car as well. WOO HOO!!! HOW NICE!
So I thought I would review my second experience with Bubbles. I was there on Friday, and was greeted by the same young man who "took my order" before - I explained the free interior ( brought my email from the owner as well) and he pleasantly and quickly agreed. He had mentioned as well that he had read my review. First impressions are lasting - and he is a great asset to the team there. Yelp is certainly a powerful tool for customers and businesses...anyhow... I went inside and dealt with the girl inside, again very friendly and easy to deal with. I made a coffee and had a couple of cookies while I waited for my car to be rejuvenated. After about 10 minutes my car passed through the car wash, while I watched...After a dry down and tire dressing she was all done. How do they do this so fast? Its like a pit crew at a race track - they descend upon your car and git er done....pretty impressive to watch. So my car.,...
WOW. It was like my car had gone through a time machine... it was like stepping into a new vehicle - complete with new car scent! All surfaces were clean- and shiny. Tiny cracks and crevices were spotless and details were clearly paid attention to. The glass was spotless and I even had some calcified water marks on the outside of my car that were gone too. When I got home I realized that I likely got comped the 80 dollar package ( they didnt shampoo my rugs - and in all honesty they didnt need them anyway). As I mentioned in my previous review they are not cheap, but like most good things you get what you pay for. I was very fortunate to be given a free cleaning - but even if I had paid I would have been just as impressed. I will be doing the interior of my car a couple of times a year now, based on this experience. It is clear that Bubbles has a formula for thier business - a strong customer service focus, high standards that they dont deviate from and a product that people are happy to pay for. Of all these things the most important to me always is customer service. This is something they understand and do well. Every person I dealt with on both occasions seemed genuinely cheerful.
Word of mouth has been proven to be the best advertising - and with the age of the internet all the more powerful. I am happy to say that Bubbles deserves a visit if you want to treat your car and yourself at the same time. Thanks Andrew and your team at Bubbles. I will be back.