The vibe is just different now with the new management. We've been taking Shadow here 2-3 times a week since the very first day it opened. I was sad to see that their original manager and set of staff seem to have left. Now that the place has gotten so big in popularity as well, the current staff don't seem to be able to distinguish between the dogs anymore. I don't get that warm friendly greetings from people who actually knows and remembers Shadow. I know these things happens in business.