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  • There is a serious disconnect between how corporate works, and how retailers operate. I give this store three stars....not because of the store itself, but because of AT&T as a whole. The store was fine. However, our experience with AT&T has been anything but stellar. My wife and I have been customers of AT&T for 8 years. We joined up with them and have been fairly happy with the service we have been provided from them for that time. We have recommended them to our friends and family. However, our opinion tanked severely this past week. With the new "Next" plan, we were apprehensive. However, it has come to the point where a new phone is not a luxury, but a necessity. We did our research, and talked with AT&T about plan options. It was explained to us over the phone by one of the thousands of reps they have answering phones that we could get a really decent option at a fair price. However, when we went to the store to get that option, it was not available. Apparently we had been blatantly lied to (showing that AT&T needs to really work to train their people better). We were told that the plan we wanted was going to be more expensive than the price we had been quoted. We spent 5 HOURS at the store, shutting the place down in an attempt to get a fair deal! And it wasn't even the retailer that was the problem, it was corporate associates who failed at every turn! We ended up with 2 reps from the retail store who spent the time helping us well past closing to ensure we got the deal we were promised. While that didn't end up happening, we got a fair price for a different deal, something that we could all agree too. Were it not for these two, AT&T would have lost our business, plus the business of our entire extended family, as well as many of our friends! I want to take a moment to give a special thanks to Nick Nardo and Tao Wang for their EXCEPTIONAL customer service, and their tireless assistance in trying to make sure that our needs were met to the best of their ability. THey did their absolute best with a horrible situation, and anyone else who goes to this store should absolutely ask to deal with them in the future! They will bend over backwards to try and make sure that the customer gets the best options available!
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