I'm sorry that Chris was the one I had to deal with today. He was very pushy, and not working in my best interest. He did not listen effectively to what I was asking, and saying. My contract is up for renewal soon, and after this interaction, I'm not sure, (after several years) if I want to continue with Verizon. I guess I will wait until my contract is up, and see who will give me the best deal. I have tried twice with this store to continue to give Verizon my business. People like Chris don't seem to care. Where's Spencer when I need him? That kid was GREAT! He helped me a few months ago, and several of my friends. I'm not used to disappointment, but I guess this is Verizon in 2016.