My dad purchased two gift cards to this establishment and I called in to set an appointment for a nail tech name Anna the receptionist that took my information Elvia said I can come in today for an appointment at 9:15 in the morning. When I get here she says the technician had an emergency which is fine I understand but I did not receive a call for the appointment I had set up and she acted like she did not care that I left work to come spend money at their business for someone who is a first time customer this is a terrible. I asked to speak to the business owner to receive a refund for my gift card and somehow they're out of town. This was very unprofessional and I am very upset with the customer service that I received today ! I would not be surprised if the business owner Alexis doesn't return my call.