I've taken my son here a few times, had decent experiences. Had my son there recently and told the stylist we like my sons hair longer, just wanted it trimmed up. She cut it so short, looks like a dumb and dumber cut, and she got his ear w the buzzer and didn't even say anything, she was just holding his ear. I was wondering what she was doing and I was trying to look but she just kept her hand there like she was holding his head. And he was being very good in the chair, better than he had ever been! No crying or fussing. Once his hair dried on the way home I couldn't believe how horrible his haircut was. We will never be going back