just getting a chance to post review. right before Easter 2017 went in to have color and cut. was inspired by " penny copper " color on a poster in store. mistake #1. I'm a natural red head and had a 2 process dye. first lighten, then apply penny copper color. was there 5 hours. I get the time involved. I DON'T GET THE ORANGE COLOR I walked out with!! and I paid for this mess!!! $270.! ( I DID tip for her time) but had to catch a plane to Colorado . now I'm easy to please unless RIPPED OFF and then getting a letter from the owner stating it's all my fault when I wrote asking for a partial refund. what a joke. (Ya, I mixed the ORANGE color) anyway, here it is June and going to get a professional to fix finally. IT SUCKS GETTING BURNED FOR $ 270. beware if you go to FS at this location.!