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| - On the hottest day of the year so far wouldn't you know we would experience problems with eh A/C (heat pump ) on the house, wife was extremely uncomfortable being as she was on the healing end of another surgical procedure . I called my Home warranty Company (Fidelity) and they called North Valley Mechanical . I talked to Kyle, then Kendra and they said they would have someone out later that day due to the circumstances with my wife ... Matt ( the Tech) showed up and got the unit to be operational but said the coil was leaking so it was a problem and they would contact the Home Insurance Co for them to okay repairs ... They (Glenda) Fidelity said they were going to replace the until because it was over 10 years old and that if I paid the differential ($950.00) they would replace it with another Carrier 4 ton /14 seer heat pump ... I was advised this was not true and they would put a Payne Unit on as a replacement ... Kyle from NVM called to make arrangements for them to come out and measure , then advised me that the Home Ins Co was going to replace the unit with a Payne Unit and that they were made by Carrier , I told him to hold off until I could get all of this together and gather some facts ... I called Carrier and they said the only thing that was a fact is that Carrier owns Payne but nothing on that unit was the quality of a Carrier unit and the only connection was Carrier owned Payne , nothing more ... I was told by the Customer Service person from Carrier that the Payne Unit was junk ... I called NVM and told Kyle to hold off, I was not going to accept a piece of junk as a replacement and that I would contact the Ins Co ... Jim (NVM) came out to measure and I told Jim its his company's reputation at risk by them putting a Payne unit on my house and he said they would not even do the job under those conditions , that their reputation was more important than this job under these conditions ... I called Fidelity back and we argued and fought until they got to a figure I would live with, not be happy with but live with .
I called North Valley Mechanical and talked to Kendra, she said she was not sure they wanted to do the job being as I would be difficult to work for (Understand being as the way things started) ... I explained to her my position and if they wanted to they could bid the job, now that Fidelity was out of it all together ... Jim came back out and advised me I needed a bigger return ($240.00) and he specified a higher end unit made by American Standard (Trane customer service said they and American Standard are basically the same and are higher quality units) ... (4 ton/16 seer) and gave me a total figure for the job ... He said I would have to pay the total amount in advance because thats the way they (NVM) wanted it, so I wrote him a check ( he lost it) and I had to call my bank, stop payment and reissue another check the following day ... It appeared all was going well, they showed up the following day (Friday) to do the install and Jim (installer) and Ricard seemed very nice and totally knowledgeable about what they were doing . I watched from a distance as they went about their work and after they put the new return in I measured it and it was not the 18 inch return I was charged and paid for but a 16 inch which I was told was not big enough, he (Jim the installer) advised me they could not get an 18 inch return in there as there was no room .... I told the installer I was not going to accept it (16 /versus18) and he best get his Boss on the phone, His Boss, Jim then told me that 16 inch was big enough, after he convinced me it was not and charged me for the up sized return from 14 to 18 inches and I expressed my concern, he said they would have to put a second return in ... Jim came back to the house with another return (20x20x1) which could not be put where he wanted to put it because of the metal work that was there so they had to put it in the Living room which was fine as long as we had enough return for this unit to operate correctly . I offered to split the cost of the second return with Jim and he would have no part of it, said it was on them and that it was because of a misunderstanding (?) , not sure what that was ...
I wanted this job to go smoothly only because of the way it all started out and once all was said and done it turned out just as it should be ... I would highly recommend North Valley Mechanical, but as with any and all contractors get everything in writing and expect to get what you pay for, nothing less ... Its only been a few days but we are happy with the job and so far, so good ... Put it in writing and hold them to it ...
My Brother in Law happens to be in heating and cooling so he gave me some things to watch out for and what to expect .
If you have any doubts call the suppliers (Manufactors) and research things on the internet, it is your friend . I am glad I did, that I can assure you ... . Payne is not Carrier ...
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