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  • I had the pleasure of having THE BEST experience in customer service and it happened to be at Saks Fifth Avenue Biltmore. I shopped at Jo Malone with Ramona who was a sweetheart. She was kind, professional, and did not stop helping me until she was sure that the scents we had chosen were exactly what we wanted. After the purchase, she asked if she could help us with anything else. I mentioned I was looking for a dress and she quickly took my upstairs. She listened to what I wanted and walked with me to choose all the dresses that fit my description. She stood outside my fitting room to give me her professional opinion on each dress and after two hours it was decided that the best dress was one we had to order a smaller size for. I expressed to her that I needed the dress quickly because I was leaving the country for an event (which I would wear that dress to). She proceeded to locating the LAST dress and shipping it out to the store so I could try it on. The next day I received a call from Ramona following up assuring me it had been shipped and she would notify me when she received it. The day after she called me and let me know that the dress was going to arrive late. She then called fedex and found out it would arrive on time to the facility but wouldn't be shipped out. She told me not to worry and that she would pick up the dress herself from fedex and take it to the store. I have the dress with me now and I am catching my plane shortly. This experience was incredible. Ramona went above and beyond to be sure that not only I found the dress I wanted, but that I had the dress I needed right on time. Her dedication to her job speaks very highly of her and of Saks. She was professional and extremely kind. I wish all Saks stores are as fortunate as this one to have an employee like her.
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