I had the same experience as the initial reviewer. I set up an appointment for the end of August. The estimator they were going to send got sick, but no one bothered to notify me that they wanted to change the time. The guy who came said it would take a week to produce the estimate. Well it took 4 weeks and 5 phone calls to get the estimate. Several times I was told someone would call back, but they didn't. If that wasn't enough of a red flag, the estimate was reasonable and I told them I was willing to proceed. I asked them when they could start and they were supposed to call me back that afternoon. We someone did call me back, but it was 2 weeks later. They wanted to do the work at the end of October. I told them that was too late to dig up all the plants in front of the wall being replaced and replant them. I can't comment on the quality of their work since it took too long just to get an estimate. But it makes you wonder if they are this poor when it comes to getting your business, how they would respond if you had an actual problem after they completed the work.