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  • We decided to go here before a concert. We like to arrive to venues very early to beat the crowd, so we got here early afternoon and were able to get a table for two. It took a few minutes just to be greeted. It took even longer for our server to bring our waters and two menus. We had been there about 30 minutes before we were able to put our food order in. During the wait for our food, our server never came back to our table to refill glasses. I had ordered a beer and decided to walk to the beer garden to have it refilled since our server disappeared. The beer garden however was out of about a third of the beers on tap. (Letdown.) There was live music playing which was great, and for a time kept our minds off of how long our food was taking. We kept seeing plates coming out of the kitchen, none of which were ours. Tables that had been sat after us had been served while we hadn't. What's worse is we saw the food runners bring plates out to tables not knowing where they were going. One guy put a plate down on a table, the patron touched the sandwich to see if it was his. It was not. The food runner then took the plate away, and brought it to the correct table a few feet away. AFTER someone else had touched that food! As we hadn't seen our server, my husband got up to ask another employee if they could please check on the status of our table. Our food had never been put in! At this point we had been in this establishment for about 90 minutes. We were then assured that our food would be prioritized. Thirty minutes after THAT it still hadn't come out. Honestly, we ordered burgers! We are not the type to complain, but two hours after we sit down is truly unacceptable. My husband did speak with one of the managers, who did apologize and not charge us for the drinks our server had brought us. So that's something. We ended up leaving and having hot dogs from the concession stand at Talking Stick Arena. Let me tell ya, after that experience, those hot dogs were delicious! We will not be back, and I cannot recommend this place. I will say that I like the decor and the idea behind this place. Maybe they have their shit together when there are no events downtown, but that day was awful!
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