This place is a hit and miss (mostly a miss). I've been here many times in the past year hoping that eventually it will get better, esp after doing surveys. I have never been to a tropical smoothie where they mess up smoothies until I came across this one; I've been to MANY tropical smoothies and never had issues with the others. The smoothies are usually very bland and taste like it was made in a blender full of ice with a pinch of whatever fruits or veggies. If I wanted infused water, I would've just put some fruit in my water bottle instead of wasting money. It takes forever to go through the drive thru. I understand if they're busy, but it will take 15+ minutes just for a smoothie even if I'm the only person there! If I order food as well, expect to wait another 10-15 minutes on top of that. I eventually gave up ordering smoothies because it was a waste and would only go for the food (which isn't all that great either). A few months ago I ordered a chicken salad sandwich, and what did I get? Maybe 2 cubes of chicken half the size of dice and slices of apple and grapes between two pieces of bread! The food also seems to change. I recently ordered a chicken pesto which now has lettuce. I'm not sure if it's because the staff isn't properly trained to know that there isn't lettuce in chicken pesto, or if they decided to make their own recipe. I finally gave in and decided to get a smoothie today. Absolutely no improvement what so ever. It doesn't seem like the management cares about how this place is ran, so neither do the employees that make the smoothies and food. This location is very disappointing.