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  • My fiancĂ©e and I have been to CVS on 19th street and baseline since we moved in nearby. The customer service has seriously declined and today was the worst. The tech (Josh) was giving a fancy attitude and claimed he could not read cursive so he wanted to call the Doctor (at 7pm...). Yes, he tried to call the Doctor and of course nobody answered. I understand he needs to call to check despite the fact this was the exact same prescription we brought for almost 2 years, from the same Doctor, for the same quantities. We asked him to check the history but nothing would change his mind and I could understand. Now comes the really ugly part: because the tech had to keep the prescription to call tomorrow morning, we asked for a photocopy of the prescriptions brought. He didn't know how to use the copy machine (oh, I thought it was just for fax) and he showed it to the pharmacist who asked to put a huge cross and write in big: VOID. Seriously? Is she thinking we are going to try to fill out a prescription with a photocopy or maybe because we would change the quantities? This was a very unnecessary move and attitude. We took our prescriptions to the CVS on 51st avenue and the super friendly tech had no problem reading the prescriptions and filled them out right away! For sure, customer service and professionalism is a must.
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