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  • I absolutely love Einstein. Eat at the north west location on Durango often. This is the first time I've gone to this location. My husband and I experienced the WORST customer service I have ever experienced. First, the girl behind the counter, Adrianna, tapped her fingers on the counter to get me to hurry up. Didn't even greet me. I said "hello, can I get the half dozen, just assorted, please" she said "yes" like I was inconveniencing her, and then walked away without a word. I waited for a few minutes until I was helped by someone else. Adriana was waiting at the counter, snatched my card out of my hand. Then, my husband later went in to get another half dozen. He was helped by a different girl, who's name I unfortunately did not get. She yelled out "Phil, your bagels are done" and the man behind my husband informed her he was Phil but that he hadn't ordered a half dozen. So she very rudely said "well whoever you are, rolled her eyes and pushed the angels towards him. She was extremely rude behind the counter while again snatching his card out of his hand and throwing it across the counter at him. I will not be back to that location & I will be phoning the manager tomorrow.
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