While I know Christmas night is crazy, I ordered our dinner at 4:30PM and was told it would absolutely be ready at 6:30PM. My boys were home from college and excited for a nice Chinese dinner. Well when I went to pick it up, I was told that our order was lost and our dinner could not be ready that night at all. They never even tried to make it right for us. We used to be loyal customers, but I can honestly say we will never go back. That is not the way to run a business.