the terminal is dirty, unorganize, security guards from phoenix are rude and unprofessional!
my second bus driver from phoenix to san antonio who has mustache was extremely rude to his customers! he needs more training for customer service conduct!
the seat i sat has bed bugs!
all buses are stinky, old and some seats are not reclining!
i ask the guard and luggage personnel from tucson to access my luggage while on the rest-stop to get an important stuff quickly, i showed my name, ticket and id to prove the luggage is mine. after begging multiple times, the guard and luggage personnel refused!
employees of greyhound from phoenix and tucson are very unprofessionals!
the employees from texas are professionals specially the guard from el paso!
i am not recommending greyhound to my friends and i will not take greyhound anymore!
i will take train or other bus service to go to places but i will avoid greyhound at all!
thank you!
respectfully,
first and last timer customer