| rev:text
| - This review isn't for the food(i'm so annoyed i haven't even touched it yet) but for their customer service and their asinine bagger/prep/waitress.
After careful consideration of where to order soul food from(because there isn't any in the area I live and a 30-45 min drive is imminent) My mom and I decided to do Soul Food Cafe. I ordered online from grub-hub and spent a good 80 bucks on 3 dinners and a large peach cobbler. After the lovely scenic drive, I entered the store and waited in line to pick up. The cashier? Meh, I've had friendlier people at Walmart at midnight, but whatever, I'm a customer service stickler(since i work in hospitality) and not everyone agrees with my "big smile and greetings." *shrugs* Ok, i tried to give her my ID and announce my pick up, she looks confused and glances at the "asinine lady" who says, "oh, you already paid? yeah your bags are over there- on the counter beside them."You can just grab it and go." Ummm..ok? Most places at least hand it to me but ok, cool, maybe she had back surgery and can't lift. *shrugs again*
Fast Forward, I'm home and checking the bags. Hmmm..No peach cobbler. UGH don't wanna drive back, but called anyway and advised of the issue. It's no harm no foul, so I called very pleasantly because "S**T happens". Cashier answers, and then places me on hold(didn't ask or say she was, just...silence." and then another voice comes on the line and tells me that she "specifically packed the bag herself and the cobbler is in there."
OK...i'm not Stevie Wonder, but I don't see it.
"I packed it! but whatever, i can give you another one."
Ummm..another one? ma'am I don't have the FIRST one i ordered!
She then proceeds to tell me a credit can be added to a future order or i can come get it. At this point, since she pretty much thinks i'm lying, I decided to come and get it and never deal with a company who is this dang petty.
SO here we go..another scenic drive back(it's dark by this time and I'm hungry). I stand around to be acknowledged by her and she then starts to pack the cobbler. She STILL wants to argue with me and tell me it was in the bag and how she packed it! Are you serious?! Ma'am, I'm gainfully employed and i can purchase all of your cobbler if wanted and this drive from Summerlin has been more expensive than the cobbler you "think" i'm stealing from your paycheck! After 40 minutes, from when i last stepped foot in here, you still want to argue about how you're perfect and don't make mistakes huh? Ok...your 1st customer service mistake is to never assume anything. Unless you're IRobot I'm sure you can make mistakes and simply "FORGET!" Take Kendrick's advice and BE HUMBLE!. 2nd, we don't call guests liars( inadvertently or flat out) 3rd, you should actually use empathy and perhaps apologize(i know where i work, i apologize constantly for things i didn't do..you'll be surprised by how some people just want to be heard) And I actually still said "thank you"(my mother raised me with manners, i can't help it) even after she attempted to belittle me. (Ms Asinine, never replied back and actually said things that she knew i couldn't hear due to the loud dinner atmosphere).
It's all good, you live and learn..and with that knowledge you know where to order from and where to do business.
Dear Manager-run back your cameras for the day and see if the cobbler was indeed placed in the bag..and if so, lets find out where it went! Because it sure didn't come to my home.
Sincerely,
A lost customer.
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