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  • I would give no stars if possible for the mobile department. What a joke only 2 people working there and I had a simple question about a device I was interested in buying if it is compatible with my mobile plan. The hot spot devices for AT&T. I asked a fellow clerk if there was anyone else working in that area and got an answer of "no, just them, there is a list write your name on it" so I walk back over and interrupt the conversation of the gentleman activating a phone for another customer and ask "where's the list I have put my name on to get help" he responds "there is no list your the only person waiting right now, as soon as I am done I will help you" So I decide to have a seat in one of white chairs right in front of the desk area where the reps are working. This is about 25 mins now of waiting to be helped/have someone answer my question. When another customer walks in and is walking around waiting as well for maybe 5-10 mins when one of the clerks had her customer walk away to make a phone call about the new phone she's trying to get I would imagine. The rep asked the guy that's just been walking around that area for 5-10 mins if there was a question she could help him with!!!! Seriously I just lost it. I said well I sure had a damn question. I got up and told my husband let's just leave the phone area before I went off on someone. We went to pay for our $800 tv and I told that rep the situation out of pure anger and frustration but of course nothing was going to happen. So we got our TV and left. I'm done with best Buy Mobile dept. They need to know what customer service means. Don't assume because I'm patiently waiting in a chair that I'm getting a new phone or phone line, I had a question as well. I work with customer service and lines and wait times at my job and I am a supervisor, I'm not one of those customers that exaggerates my wait time and complains to get free stuff, I just expect customer service, especially when I could buy online or at one of the competitors. What makes you different Best Buy?? Not customer service, that's for sure.
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