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  • Terrible experience. I must say that the wait time was minimal but the professionalism of the providers, especially the patient tech (Short middle aged woman with dirty blonde hair and glasses) left something to be desired. Being a care provider myself, I hold myself as well as other care providers to a high standard of professionalism. I came in to this urgent care for common cold symptoms with hopes to receive some antibiotics. The tech that brought me back for vitals (the same one mentioned earlier) was very rude and impersonal. When the physician assistant told me he was going to have the aforementioned patient tech swab for the flu I wasn't surprised. The surprising part was that she barged in with the swab, DEMANDED that I tilt my head back and rest it against the wall behind me, and shoved the swab so far up my nose that I could feel it in the back of my throat which was EXTREMELY uncomfortable. Standard protocol for performing such a procedure at the very MINIMUM requires that the provider explains the procedure so you aren't completely surprised when they jam an over sized q-tip up your nose. I've never felt so disrespected in a medical setting nor have I ever felt that I was totally incoveniencing an entire staff by being ill. I will NEVER come back to a Next Care urgent care and I will do everything in my power to let my friends and family know about the lack of professionalism that is tolerated at this establishment.
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