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| - To sum it up: great food, horrible waiter who spilled martini over everything and didn't try to make up for it---advised by friends to always go to the Chandler location instead.
So first, the food is delicious. Went here for a birthday dinner with my mom and aunt. We ordered the Lobster Potstickers and Maui Wowie salad to start... I had the butterfish, my aunt had the red snapper special, and my mom had the Mahi Mahi. For dessert we ordered the pinnaple upside-down cake and the chocolate cake. And two martinis.
That being said, the whole dinner cost more than $200, which is as expected. But the service didn't compare to the food quality. Our waiter completely spilled one of the martinis all over my aunt, getting the drink all over her clothes, her handbag, and the table. The second martini got about ΒΌ of it spilled but the majority of it was saved. So instead of help my aunt clean up, he grabbed the empty glass and ran off to the kitchen. He returned a 3-5 minutes later with 2 new napkins to wipe the mess up. Meanwhile, my aunt is cleaning off her bag (thankfully it was patent leather instead of cloth, otherwise the restaurant would have been replacing a rather expensive bag). When he came back, instead of offering to replace the table cloth, he just advised my aunt move over to the other seat... which was also drenched from the drink. It took another 15 minutes for him to replace the one martini, while my aunt sipped on her partial martini that he left for her (which we paid full price for even though a good chunk of it was missing). We had to tell him the table cloth needed to be replaced (since it was drenched) and he took all the silverware, plates, waters, napkins, etc. When someone else came and gave us a new cloth, it was another 5 minutes or so before we had to flag down another employee to give us new napkins so we could continue to eat.
Overall, the way the server handled the spill was embarrassing for him and the restaurant. And for him not to replace the other martini that was partially spilled too was absolutely ridiculous. I am not one to demand freebies, but when a waiter spills an alcoholic, sticky beverage all over a patron, the table, and her designer handbag, it wouldn't be a stretch for him to throw in a dessert on the house----or at least comp the beverage he spilled!
I hear that the Chandler location has MUCH better service because they aren't attached to a resort, so they actually have to work to keep their clientele. Next time I'll be going to that location. I advise you do the same.
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