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| - This review is based on the customer service I received. I went in specifically to use the wifi. When I got there, after ordering, I noticed it wasn't working. I told the two young woman at the counter, who, after (literally) just staring at me dumbfounded for a moment said they would go check it. They went into the staff room and got their cell phones and started playing on them before telling me that I was right, the wifi wasn't working. I asked them if they could try resetting it, and they said they didn't know how. Silence. They didn't offer a solution, an apology, nothing. I offer up that you just unplug it, etc. They say they can't and it's too early to call their manager and ask him for advice. So I asked for a refund because the whole reason I went in was for wifi and it wasn't working. Then they said "oh, we'll call our manager." Ok.
It was about 8:30am, so it wasn't that busy, but the two girls really took their time calling up the manager, and it wasn't because they were serving customers. Finally, after about 30-40 minutes, and a few calls to the manager, they got it working.
I understand that some things happen that are out of your control, but it really seemed as though these two couldn't have cared less. They never once apologized, or offered any kind of solution until I started pushing for a refund. Even then, you could tell they were really just going through the motions. Slowly. Customer service is everything, and I felt completely neglected at this location.
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