I don't know why this place has so many poor reviews. A friend and I went here a few weeks ago and had a great experience.
We got there around 8pm or so and the place was pretty empty. However, when we left around 10 there were a lot more people. It's like they all came in at once. We started off with some alcoholic beverages and they were delicious. I had a strawberry mixed drink. It was like an alcoholic smoothie. They came recommended by our server and she was correct. I am a vegetarian so I opted for a broccoli soup and grilled cheese. They were both good. They also gave us multiple servings of bread for no charge. I was very satisfied with both the food and service.
The ambiance is pretty casual. It's kind of an "open air" restaurant inside of a chic shopping center. Not really a food court, not an isolated restaurant. They have a large dining area with a separate section with couches/lounge chairs. They also have a separate bar.
The only gripe I have is that the place is not well marked at all. It's in a larger shopping center and there are absolutely no signs at the entrance or any map showing where it is. I guess that isn't the restaurant's fault.