DO NOT USE THIS APP!!!!!!!!!!!!!!!!
I am having a house full of people on Saturday and have a bad back so booked a cleaner to come in on Thursday. The only booking available was 7am so my boyfriend and I both woke up super early to get into work before the cleaner showed up. 7:05 rolled by and no cleaner...so i checked my phone and i had received an email from them at 6:30am, 30 mins before the cleaning cancelling it!! And telling me they've "rebooked me in for Monday"
How does that help me!?! I needed someone to come in yesterday or latest today to have the place clean for Saturday. There is NO phone number to talk to anyone so i emailed them. Finally support staff emailed me back and were able to book someone same day at 3:00. To which i responded "no, that doesn't work for us" b/c we would have been home. I want the place cleaned during the day when we're both at work. So they changed the cleaning booking to today, Friday at 1:00.
I just got a text from them saying my cleaner again has been cancelled and they've refunded my money. ARE YOU KIDDING ME!!?!?
So i again email them, and NO ONE will respond to me. They just keep texting me the exact same generic text over and over. 8 times now within an hour! Hello, ever hear of SPAM!?!
I know they can book someone same day b/c they did it yesterday, but nope! No one will bother emailing me.
Furthermore, i've gone onto the app to OF COURSE cancel my account, and the booking is still showing up. When i try and cancel it, the app tells me that I WILL NOT BE REFUNDED IF I CANCEL b/c the booking is so soon!?!?!?!
This is just absolutely ridiculous. Have at least a phone number. Try to rectify the situation. Do you know a good way of making an already angry customer even madder? Send them the same text over and over again for an hour!!!!!!!!!!!!
This company should be shut down. Anyway Please do not trust them. They're crooks. I supposedly was refunded my full payment...hanen't seen a cent of it on my credit card....
Now i have to cancel my plans for the night so i can break my back which is already sore, cleaning my apartment all night.
Handy means: convenient to handle or use; useful.... They should rename their app "UNAVAILABLE"