| rev:text
| - Terrible.....For some reason (convenience mostly, I'm sure), I have been a patient of Paragon for more than 10 years. Dr. Udall has been my physician, although I have never met him. I am fortunate to be a fairly healthy person, so I rarely need to go. When you call in you have to listen to an outgoing message that is nearly 90 seconds long telling you "they can't do this, or that, you are required..."
I realize that the phone thing may be a simple pet peeve of mine, but when you visit the office you will quickly feel the poor attitude of the employees (assuming they are the same as from my last visit). Again, I know that many times people in these roles are under a lot of pressure and customer service can lack....but it goes on from there. A few months ago I received a bill from them dating back nearly 3 years. There were 3 line items, one from a visit for me and 2 for my daughter who in now in college. I am usually running around town all day and with my clients so I don't typically have a lot of time to make calls on things like this, so I called the following week and was told that the person I needed to speak to was our of the office ill. I explained that I would like to get to the bottom of this now as I am uncertain of when I would have time to call again. The lady I spoke with did try to be helpful and explained that the billing company that they had been using had not been properly billing so they just had discovered all of these uncollected bills. After play phone tag we never connected.
I have now received a new bill from them, started the process over again and again the person I needed to speak to was out sick...again left message, except I answered when she called back this time...However I was just wrapping up a meeting and asked her to give me a minute...I could feel the attitude over the Her"do you want to call me back", me "no, I just need a minute", her "you can just call me back", me "hold on one second please" (all the while I am trying to say goodbye to the people I had met with) Her after 10 seconds of silence "sir, you are going to have to call me back..click" I called back within 30 seconds and got her out to lunch message, not surprised.
Today I actually made contact with Cheryl, she explained that these bills were not her problem and I just had to pay them. She stated that there had never been an issue with their billing company (even though 2 other people told me the opposite). She was impossible to have a conversation with, the more questions I asked the louder she got. At one point she told me that I need to stop yelling at her?!?!?! I explained that I wasn't yelling, just matching her.....This went on, Cheryl continued to be impossible, every time I asked for her supervisor, she would say "what do you want them to do", I would reply I need someone who can be reasonable, she would just start all over again. Finally after 3 times around with that, I insisted on her supervisor, whom I was then told she was out of the office. I asked for a name, she said it is Marci, I asked for a last name and was refused.
I realize this is SUPER long, hopefully it conveys how impossible these people have been. I can't understand why I am getting bills from 3 years ago??? The lousy customer service from the start should have been the final straw, shame on me for letting this go on.
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