The staff is friendly but they messed up on my order 3 times already. No cheese means NO CHEESE. I was hesitant to go through the drive-thru because you get 'seconds' compared to what you get going in the store. I bought the #1 meal w/o cheese and with onions rings instead of fries and a small drink. First of all, my food was served in a SMALL bag for my meal...there was no room to close it. No napkins either (probably because there was NO ROOM). I honked to ask for napkins but no one came back so I left. The burger looked real good and I enjoyed it until I tasted the cheese. There was a slice of cheese in it. The onion rings were cooked well but all were broken and stringy onions. That is what I usually get going in the drive thru lane. If I went in the store they wouldn't be all broken and stringy and packaged better. This seems to be common practice with this food chain. I did not finish the burger and it was a huge mess...it fell apart after eating half. Will not be going back there.