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  • I called to place an order to-go. The lady who answered placed me on hold and transferred me to bakery. I'm not sure why but maybe that's how they place their phone orders? I was on hold for nearly 15 minutes and when someone finally answered, I began to place my order. However, this other lady tells me I can't place an order to-go because the mall is shutting down for the night. Ok but your business is posted to be open until 11pm and you have your own entrance/exit to your restaurant outside the mall. What does the mall have to do with whether I can place an order over the phone? I'm not from the area but when I'm near a Cheesecake Factory location, I like to treat myself. I have eaten at this CF location before and I've never had an issue but this changes things. I do not appreciate having not been informed immediately that I would not be able to place an order (because the mall is shutting down for the evening) and I do not appreciate being placed on hold for nearly 15 minutes only to be left disappointed. I was so looking forward to the cheesecake too!!!!!!!!
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