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  • We had a brand new York Air conditioner installed by Goettl AC in October 2015 to replace our 22 year old unit that finally quit. The new unit was installed poorly and vibrates almost every time it starts from day 1, and Goettl had been unwilling/unable to fix this. In addition, the unit failed in early June 2016. We called Goettl out and was told it needed a new compressor. So we had to survive without AC during the hottest week at that point in the year while we waited for the part on a unit less than one year old. Furthermore, Nick told us that while parts and labor were covered by warranty, refrigerant was not so we had to pay over $500 for this warranty work. We have since been told by York that refrigerant is in fact covered by warranty, and we've contested the charge with Visa. I have reached out to Goettl AC consistently during this dispute, but Nick has not replied since the end of July. I would NEVER use this company again or recommend them to another. The quality of the service we received was dubious, and their customer service is TERRIBLE. I'll update this review if my grievance with Visa against Goettl AC is resolved.
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