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  • AVOID AT ALL COSTS So I unfortunately had to go through this company due to an order I made with Lowe's for some decorative rock for my lawn. The rock was NOT what I ordered, AND it was less than what I ordered. I ordered 4 tons of 1/2 inch Tuscan Rose rock and I got 3 tons of Tuscan Rose CHAT. I had two independent landscapers tell me there was no way it was 4 tons. I was not home when it was delivered but I had someone there to sign for it because someone had to sign for the rock, well they did not leave anything with that person either. I would think that it is common practice to leave a receipt of delivery. When I got home I immediately called Lowe's and told them that I received something else and a less amount. They told me they would get a hold of Vista and get back to me. I told the installer I hired that I needed him to wait and that I would unfortunately pay him for coming out that night. After a couple of days I just told the installer to use what we had delivered since it was on the street. I spoke with another manager at Lowe's and he said that I would need to go to the store with a sample of what I got to show him. I went to Lowe's and showed another manager a bag (not tiny mind you, like a grocery bag of the stuff they delivered), the manager on duty agreed it was chat. I got the difference in price but they would not refund me the missing ton. After speaking back and forth with several managers at Lowe's and Cindy at Vista Landscape (who by the way was rude) I was told that a representative from Vista went to my home, while I was not there, and looked at the rock and determined that it is not Chat but rock. Even on Vista's website there is a huge difference between the rock and the chat, which is what I received and the display at Lowe's shows that huge difference as well. Today the Lowe's manager called me and said that Vista told them I got what I ordered, that the other manager used his discretion so that I got a deal for what I ordered. He said if I wanted another ton he would pay the delivery fee BUT I would have to pay for it. Also both the manager of Lowe's and Vista said that if I just hosed it off it will look like what I ordered. HIGHLY DOUBT THAT. I will definitely NEVER again order from Lowe's AND I DON'T RECOMMEND DOING BUSINESS WITH VISTA.
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