First let me say that the staff was very nice and appeared to be trying very hard. However, there were only 2 people in line ahead of me and it took seventeen minutes to get one bagel. I'm not kidding. People in line behind me got their orders before me.
Someone else complained about the same thing and the staff member told that person that they called their order in. No they didn't. I heard the whole transaction. They were just ridiculously unorganized and possibly short staffed to the point of total chaos. I definitely got the impression that someone screwed up the schedule and not enough people were scheduled.
I can't keep coming back here. This is the 2nd time I have been here in 2 months and the 2nd time this or something similar has happened. It's no longer a fluke, but a badly run business. So bummed. I'm not usually in a rush to get to work, but I can't take this much time for one, toasted bagel. It's absurd. It took 17 minutes to get the bagel, but that doesn't include the time I spent in line before I ordered it and got my receipt. That's just the time from when I paid.