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  • We have always had a great experience in the past, but this time it was different. I will start by saying the server was excellent, Collyn did his best and was the shining light in this experience. My son turned 22 last night and requested Olive Garden for his birthday dinner. I went to their website to see if I could make reservations. The website showed me a great program (or I thought) called "Wait List". You can't make a reservation, but you can add your name to the wait list. I called the restaurant, only to hear, that's not how it works, you have to go to the website and do it. Ok, I heard on their phone numbers voice prompts, I could do it on the phone, but the hostess told me NO, only the website. Okie, I proceeded to sign up, go to the link and get myself on wait list. The website tells me, got more than 6 people, which I had 8, call the location and they can do it over the phone. Grr, called back, and the hostess tells me, sorry it doesn't work that way. I request a manager, Drew, who tells me, he can only put me in 15 minutes before I come. Hmm, not what the website says, nor did the wait time on the website match the hour I was told they really had. Drew explained to me that the program was only designed for 6 or less people, or he could save me 15 minutes with more than 6 people. Fine, we went to the restaurant, waited an hour and once seated by a different hostess, was told Drew wanted me to tell you, your welcome that he even got you seated on a Friday. Ya!. I gave Drew my opinion of the wait list program and we reluctantly began our order. Drew decided to argue with me, politely, although not appropriate. The food was not good. Our meals were over cooked, the bread sticks were hard and burnt. At the end our waiter told us Drew wanted to offer us free dessert. Great, but since we were there almost three hours by the time it came, we got it to go. We got to Olive Garden at 730pm and left at 1030pm. I will probably go back at some point, but not for some time.
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