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| - Update: 2 days ago I took my Mercedes Benz to have it washed and appraised at South Charlotte Mercedes. They examined my vehicle from top to bottom and never mentioned anything negative about the "exterior" of my automobile.
The following day, I took my Mercedes to Hendrick Honda and what happened there is documented below. Not once did they mention anything about the exterior of my Mercedes because it was in mint condition. When I came home, I parked it in my drive way. I didn't drive it until the following morning when I had an appointment at Volkswagen.
When I arrived at the Volkswagen dealership for my appraisal this morning, I was informed by the sales manager Matt that the driver side of my Mercedes was keyed pretty bad and if I knew anything about it. I was as dumb founded as he was. When the general manager came to check the scratches, he noticed a metallic shiny substance on his finger. His explanation was that it had to have been done pretty recently because the car wash I had at S.C.M. would have washed that stuff right off.
The last time I drove my Mercedes was at Hendrick when I called the police to report the initial incident. What a coincidence that my SL500 all of a sudden got vandalized pretty bad on the drivers side, in three sections?
There was nothing mentioned about my car being keyed at the Mercedes dealership and nothing at the Hendrick dealership and when I got to the VW dealership, I was told that my car had been keyed to pieces. Very classy wouldn't you agree?
A second phone call was made to the police and to Honda North America to note the vandalism to my vehicle and the fact that I no longer felt safe in my own home since they had all of my information on the application.
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Sam Reynolds is a psychopathic liar along with that disgrace of a General Manager. They will lie to you over the phone and tell you that they will honor True Car and to bring with you the Pure Car quote you get from their website; if you have a trade. After calling him the night before and disclosing every pertinent information about your vehicle including the minor fender bender that caused your bumper to be replaced, he will tell you that he agrees with you and that it's a non issue and not to worry about it. When you get there, he will tell your sales rep to tell you that the bumper you had replaced because of a 16 year old kid backing into it at the parking lot is considered a full blown accident and that he can no longer honor the Pure Car quote you brought with you.
He will stop at nothing to get you in the door in hopes of intimidating you into signing your car away for pennies on the dollar. He also told me that I would be getting a great deal on a black 2014 Honda Accord that the manager drove and put 4000 miles on. What was this great deal you ask? $1500 dollars above the True Car quote for a "New" Honda!
After you come back from the test drive and ask him what's taking so long, he will yell at you and say that he never said he would honor the Pure Car quote and tell you that he said he would only honor the True Car quote. That's a bold faced LIE and when you call him out on it, he will get in your personal space/face and proceed to yell at you some more and hover over you like you're the one doing the lying. When you politely tap him with a piece of paper to back up and give you some space, he will cause a scene and accuse you of assaulting him and tell you that he's calling the police to have you arrested.
All this will happen under the watchful eye of the General Manager. Instead of coming out and apologizing for his assistant trying to pull a fast one on you, he will tell you to hold on and ask you where you're going and to wait a minute, lets make a deal. When you politely decline his generous offer, he will come to your car window and proceed to call you racist names and tell you to stick around so he can watch you get arrested and that who the hell you think you're talking to, point to his name tag and remind you that he's the General Manager and what hell are you going to do about it?
Bottom line: I left feeling dirty, tricked and intimidated because of these low lives. I have a 750 credit score and I was willing and able to buy a $30,000 dollar Honda today! Do yourself a favor and go anywhere else where they will at least appreciate your business. I ended up buying my Honda from Scott Clark. They didn't seem to have any issues with my aggressive behavior lol nor did they have any problems selling me the same Honda for $3000 less. They also gave me $500 more for my trade that had been vandalized by some lovely classy folks the day before.
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