| rev:text
| - Wow...and not it a good way. Let me begin by saying that I have never written a review about anything, but our experience was so weird, that I can not resist. Two of my friends and I were going out to dinner after a meeting at work. Since they are both from the other side of town, I recommended Euro Café. I have been going there since the original location first opened. Since the move to Gilbert, the service has gotten slower. However, since we weren't in a hurry, I didn't think it would be an issue.
In the beginning, our waiter was fine. He had no personality, but the service was okay. After the usual long wait for the food, the waiter came out with two of our dinners. He informed my other friend that he had put in the wrong order for her and hers would be coming. He was very matter-of-fact and unapologetic. He did not offer her the food they had made by mistake, which she would have taken. My friend then had to wait another 10-15 minutes for her food. During dinner, we joked about how the waiter would handle the check. My friend assumed the waiter would, in some way, try to compensate for the long wait. After dinner, we each had a dessert and the waiter brought the checks. My friend was honestly surprised that the waiter did not even deduct the $2 dessert from her tab. Of course, it was funny for us because she was completely shocked. Based on the waiter's general demeanor, my other friend and I were not terribly surprised. After a couple attempts at flagging down our waiter, things got uncomfortable.
My friend, who handled herself quite well, I must say, told the waiter very nicely that she was a little surprised to see that he had not taken anything off her tab. His response: "What do you mean? I fixed the problem."
My friend: "No, you corrected your mistake, but I still needed to wait another 15 minutes for my food." She explained that her family owns a restaurant and she was also a server and that she just found it odd that he thought the situation was handled well. She explained that she would have taken something off the check.
Waiter: "We are not in the habit of giving away free food."
My friend: "I think I should speak with the manager."
Waiter: "Good luck tracking her down." Yes, he really said that, and walked away.
My friend asked the waitress walking by to get the manager. The manager came over. I could tell she felt badly, but she also laughed. She said she could understand why my friend was upset, but that she knew the waiter didn't mean it to come off like that. She explained that it takes a little while to get his personality. In my opinion, that is not a good quality in a server.
Bottom line, the food was not worth the hassle; there are too many other placed to eat that have significantly better service. I was embarrassed for recommending the restaurant and I will not be going back.
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